Payment & security
Short version: we never see your card number, checkout runs on Shopify’s PCI-compliant infrastructure, and we keep only what is needed to send you a parcel and answer a question about it.
Accepted at checkout
Encrypted in transit
Every page on this store is served over TLS. Your card details are encrypted in your browser and posted straight to the payment processor — they do not pass through our systems and are not stored on them.
Charged once, on dispatch
Your card is authorised when you place the order and captured when the parcel leaves. One charge, in US dollars, for the total shown on the confirmation page. No subscriptions and no stored repeat billing.
Verified by your bank
Card payments run through 3-D Secure where your bank requires it, which is the step that sends you to your bank’s app or a one-time code. We never ask for that code by email.
The detail
What appears on your statement
The charge shows as PEXRIONA. If you see a charge from a name you do not recognise alongside an order with us, send us the order number and the amount and we will trace it.
What we store
Your name, email, shipping and billing address, what you ordered, and the last four digits and brand of the card — which is what the processor returns so we can match a refund to a payment. Nothing more. We do not hold full card numbers, expiry dates or security codes at any point.
Refunds
Refunds go back to the card or wallet that paid, never as store credit unless you ask for it. We issue them within two business days of a return arriving; how quickly it appears is then your bank’s business, usually 5 to 10 days.
Prices and currency
All prices are in US dollars and exclude import duty and local sales tax outside the United States. Your bank may apply its own conversion rate and a foreign transaction fee; that is between you and them and is not something we add.
Fraud screening
Orders are screened automatically for mismatched billing and shipping details and for known-bad card data. A flagged order is held, not cancelled — we email you before we do anything with it.
If something looks wrong
Write to us before you open a dispute with your bank. A chargeback takes weeks and locks the order; an email usually settles it the same day.
Reaching us about a payment
Email info@pexriona.com with the order number and the amount, and a screenshot of the statement line if you have one. We answer within one business day, Monday to Friday, Pacific time. We will never email you asking for a card number, a security code or a password — if you receive a message like that claiming to be us, it is not.